Coronavirus (Covid-19)
The Gardens at Penshurst Place are now open for pre-booked visits through our online ticketing service!
Same-Day tickets are not currently available, but you can book from as little as one day in advance.
Please click here once you have read the below information to be redirected to our booking site
To open, we have made changes to our booking process and the gardens themselves to ensure we remain compliant with social distancing measures. Please read the below carefully before continuing to book your tickets.
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Booking
As a temporary short term solution to manage visitor numbers and keep them at a safe level, we will be moving to an online only pre-booking system. We will not be offering tickets for sale at the Visitor Entrance. This new system will be linked from our website homepage and you will be able to book a visit a maximum of one month in advance
As we monitor the ongoing risk of Covid-19, we may reintroduce a limited number of “on-the-door” ticket sales later on in the season, but this is largely dependent on the Government’s traffic light system for risk monitoring.
- You will be able to book a minimum of one day in advance. We are currently unable to offer same-day tickets through the booking portal. the cut off for purchasing tickets for the following day is 11.59pm.
- Ticket numbers will sold in either morning or afternoon timeslots of 10am - 1.30pm or 1.30pm - 5pm, last entry at 4.30pm.
- Each timeslot will be capped to manage visitor numbers, so you may need to check the booking page frequently to find a suitable time and date that is available.
- All visitor events, unless otherwise specified, are now cancelled in adherence with social distancing guidelines.
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All Ticket bookings are final. In some circumstances tickets can be transferred to a different day should there still be availability on that day. Please call us on 01892 870307 or email contactus@penshurstplace.com if you wold like to transfer your tickets. Refunds will not be given.
If your booking is for an afternoon slot, please be aware that last entry is strictly 4.30pm.
Facilities
Closed Facilities
To reduce the risk of cross contamination, the following facilities will be closed:
- The House Staterooms
- The Garden Restaurant
- The Stable Yard Visitor Toilets
- The Toy Museum
Open Facilities
- The Baron's Hall
- The Adventure Playground and Woodland Trail
- The Adventure Playground toilets
- The Formal Gardens
- The Gift Shop
- The Porcupine Pantry Cafe
The Baron's Hall
The Baron’s Hall is now open daily between11.30am – 3.30pm. The hall will be the only part of the House that will be open to visit, and features a one-way system and a separate entrance and exit to assist with social distancing. The Hall is wheel-chair accessible and access to the Hall will be a part of your ticket.
The Adventure Playground and Woodland Trail
What we have done to help keep the Playground safe:
- Added hand sanitiser stations around the playground and leading to the Woodland Trail
- Latched the Woodland Trail gate open so all you need to do is push the gate with your elbow. There is no need to handle the latch
- Made the Commando Trail one way
- Made picnic tables available and well-spaced out for your safety
- Increased our cleaning regime of the Playground equipment
- Closed off some of the more enclosed areas of Playground Equipment
What you can do to help us:
- Please ensure that you and your family/ group remain socially distanced from other groups at all times
- Please ensure the children in your care make use of the hand sanitiser provided before and after using the Playground equipment
- Please be aware that the Adventure Playground carries a larger element of risk due to the numerous potential contact areas. As such it is your responsibility to assess which parts of the playground you are comfortable for your family/ group to use
- All children who make use of the Adventure Playground must be under adult supervision at all times. No liability will be accepted for any personal injury sustained whilst using the equipment
The Porcupine Pantry Cafe and The Gift Shop
The Porcupine Pantry Cafe is open from 9:30am - 4:30pm (food served until 4pm) serving a selection of hot drinks, cold drinks, sandwiches and snacks.
The Gift Shop is open from 10am - 5pm and now operates using a one way system.
Please take care to leave a 2 metre space between your household and other households during your visit. We have installed hand sanitiser stations across the gardens and would encourage you to use them as you pass. A map detailing their locations will be available on the day, or is downloadable via the link at the bottom of this page.
*Face Masks Mandatory in Shops as of 24th July*
As with many attractions, the exit through Penshurst Place is via the Gift Shop. Please wear a face covering, mask or PPE shield while you browse, purchase or pass through the shop.
Promotions and Tickets
Season Ticket Holders
If you are a season ticket holder, you will be able to use this same system to reserve a space, or to add additional guests whether these are a part of your season ticket cost or not. Additional guests that are not entitled to free entry as a part of your membership will require their own separate ticket(s) that can be booked through the online booking system.
Please select spaces ONLY for the number registered to your season ticket. Additional members of your party that exceed the number of guests permitted on your season ticket will require a separate ticket. Please book using the name on your season ticket
Please remember to bring along your season ticket when you visit so this can be verified. If you do not bring your season ticket with you, you will not be permitted entrance to Penshurst Place and Gardens.
Season Ticket reservations will be capped per timeslot to manage visitor numbers, so you may need to check the booking page frequently to find a suitable time and date that is available.
If your Season Ticket membership expired during our covid-19 lockdown period of 23rd March - 2nd June, you will still be able to reserve a ticket as a Season Ticket Holder on the online booking site. On the day of your visit, please bring your expired card with you so that we can extend your renewal date to reflect the number of weeks we were closed.
If your Season Ticket membership expired prior to our lockdown, you will need to purchase a standard entry ticket on the online booking site. If you choose to purchase a new season ticket during your visit, we will refund the cost of your day visit.
Partner Promotions
Partner Promotions
We are now accepting the Gardener's World 2for1 card, Gardens of the South 2for1 voucher and RHS member bookings through our site. Please read through the following terms and conditions before booking.
RHS Members
If you are an RHS Member you may reserve a ticket here. Remember, free access is only applicable Monday – Friday outside of school holidays for the asterixed adult named cardholder, therefore RHS membership tickets will not be avilable between Saturday 25th July and Monday 31st August. You will need to bring along your RHS card on the day of your visit to be verified upon arrival. If you do not bring your RHS card with you, you will be required to pay for a standard entrance ticket.
RHS reservations will be capped per timeslot to manage visitor numbers, so you may need to check the booking page frequently to find a suitable time and date that is available.
Gardener's World 2for1
Gardener’s world tickets are valid in conjunction with one full paid adult ticket. If you would like to make use of your Gardener’s World 2 for 1 pass, please add the Gardener’s World free ticket to your basket as well as the paid for adult ticket you will be using to qualify for this offer. You will need to bring your Gardener’s World card with you on the day of your visit to be verified upon arrival. If you do not bring your Gardener’s World card with you, you will be required to pay for the free ticket you had reserved, upon arrival.
Please note, only two children under 5 will be admitted free of charge for the paying adult only, further under 5's will require their own paid for ticket
Gardener's World reservations will be capped per timeslot to manage visitor numbers, so you may need to check the booking page frequently to find a suitable time and date that is available.
Gardens of the South 2for1
Gardens of the South tickets are valid in conjunction with one full paid adult ticket. If you would like to make use of your Gardens of the South voucher, please add the Gardens of the South free ticket to your basket as well as the paid for adult ticket you will be using to qualify for this offer. You will need to bring your Gardens of the South voucher with you on the day of your visit to be verified upon arrival. If you do not bring your Gardens of the South voucher with you, you will be required to pay for the free ticket you had reserved, upon arrival.
Please note, only two children under 5 will be admitted free of charge for the paying adult only, further under 5's will require their own paid for ticket.
Gardens of the South reservations will be capped per timeslot to manage visitor numbers, so you may need to check the booking page frequently to find a suitable time and date that is available.
Historic Houses Members
If you are a member of the Historic Houses Association, you will be able to use this same system to reserve a space. Please remember to bring along your HHA membership card when you visit so this can be verified. If you do not bring your membership card with you, you will not be permitted entrance to Penshurst Place and Gardens.
HHA reservations will be capped per timeslot to manage visitor numbers, so you may need to check the booking page frequently to find a suitable time and date that is available.
And finally, a thank you
Thank you to all of you for your kind words and engagement with us over the last few weeks. It has been incredibly strange to see the Gardens without visitors and we are looking forward to welcoming you again safely. The online booking system is a new venture for us and may well have a few teething problems in its initial stages, please bear with us as we navigate through these uncertain times and new initiatives, and know that we are committed to putting systems in place to help keep you as safe as we can during your visit to Penshurst Place and Gardens.
See you soon,
The Penshurst Place Team